Employees First, Customers Second

Author: Vineet Nayar
Edition:
Binding: Hardcover
ISBN: 1422139069
Publisher: Harvard Business Review Press
Features:

Employees First, Customers Second: Turning Conventional Management Upside Down

One small idea can ignite a revolution just as a single matchstick can start a fire. Search and download computer ebooks Employees First, Customers Second: Turning Conventional Management Upside Down for free.
Perseus Distribution Services 9781422139066 Employees First, Customers Second By Nayar, Vineet Description One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea, putting employees first and customers second, sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar, HCLTs celebrated CEO, recounts how he defied the conventional wisdom that companies must put customers first, then turned the hier. Download Employees First, Customers Second computer ebooks
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One such ideaAputting employees first and customers secondAsparked a revolution at HCL Technologies, the IT services giant.

In this candid and personal account, Vineet NayarAHCLT's celebrated CEOArecounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around.

By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to B

Employees First, Customers Second: Turning Conventional Management Upside Down

Hardcover book, 198 pages. Published by Harvard Business School Press (2010)

Employees First, Customers Second: Turning Conventional Management Upside Down, ISBN-13: 9781422139066, ISBN-10: 1422139069

Employees First, Customers Second : Hardback : Harvard Business School Publishing : 9781422139066 : 1422139069 : 08 Jun 2010 : One idea sparked a revolution at HCL Technologies, the IT services giant. The author recounts the journey of how he and his team implemented the employee first philosophy by creating a sense of urgency by enabling the employees to see the truth of the company's current state as well as feel the 'romance' of its possible future state.

Employees First, Customers Second: Turning Conventional Management Upside Down Vineet Nayar Product code : 9781422139066 Format :Hardback 224 pages Category :Business/Finance/Law Published :08 June 2010 Condition :Brand new, unused SYNOPSIS One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea - putting employees first and customers second - sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet N

Employees First, Customers Second Free

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One such ideaAputting employees first and customers secondAsparked a revolution at HCL Technologies, the IT services giant


By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to B