Author: Paul Greenberg
Edition: 4
Binding: Hardcover
ISBN: 0071590455
Publisher: McGraw-Hill Osborne Media
Features:
Edition: 4
Binding: Hardcover
ISBN: 0071590455
Publisher: McGraw-Hill Osborne Media
Features:
CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (Unknown Series)
A social revolution in how we communicate has taken place in recent years. Search and download computer ebooks CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (Unknown Series) for free.
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Smartphones, social web tools, and the instant availability of information in an aggregated and organized way provide real-time intelligence to customers, not just the enterprise. Social CRM is critical to business success in today's hyper-connected environment. Customers' expectations are so great and their demands so empowered that a Social CRM strategy must be built around collaboration and customers engagement, not traditional operational customer management. It's the company's response to the customer's control of the conversation that makes Social CRM work. Written by CRM guru Paul Greenberg, CRM at the Speed of Light, Fourth Edition, reveals best practice
CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers
CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers: Paul Greenberg
payment | shipping rates | returns CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (Unknown Series) Product Category :Books ISBN :0071590455 Title :CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (Unknown Series)EAN :9780071590457 Authors :Paul Greenberg Binding :Hardcover Publisher :McGraw-Hill Osborne Media Publication Date :2009-11-18 Pages :698 Sign
author paul greenberg format hardback language english publication year 01 10 2009 subject management business economics industry subject 2 sales marketing themonsterbookshop co uk in titles description add my store to your favorites and receive my email newsletters about new items and special promotions general interest crm at the speed of light fourth edition social crm 2 0 strategies tools and techniques for engaging your customers item details title crm at the speed of light fourth edition s
"Fully updated bestseller now covers the latest Web 2.0 tools.The fourth edition of this bestseller brings the work up-to-date with now-critical examinations of how Web 2.0 technologies and social media tools are being woven into CRM strategies. The book identifies the new business models now being used by the most successful companies and provides valuable guidance on how other companies can and should adopt these innovations. CRM expert Paul Greenberg examines the companies that are providing the best tools, provides his recommendations, and interviews industry leaders. The book's companion
CRM at the Speed of Light, Fourth Edition Free
Smartphones, social web tools, and the instant availability of information in an aggregated and organized way provide real-time intelligence to customers, not just the enterprise. Social CRM is critical to business success in today's hyper-connected environment. Customers' expectations are so great and their demands so empowered that a Social CRM strategy must be built around collaboration and customers engagement, not traditional operational customer management. It's the company's response to the customer's control of the conversation that makes Social CRM work
martphones, social web tools, and the instant availability of information in an aggregated and organized way provide real-time intelligence to customers, not just the enterprise. Social CRM is critical to business success in today's hyper-connected environment. Customers' expectations are so great and their demands so empowered that a Social CRM strategy must be built around collaboration and customers engagement, not traditional operational customer management. It's the company's response to the customer's control of the conversation that makes Social CRM work. Written by CRM guru Paul Greenberg, CRM at the Speed of Light, Fourth Edition, reveals best practice
