The Call Center Dictionary

Author: Madeline Bodin
Edition: 1st
Binding: Paperback
ISBN: 0936648791
Publisher: Flatiron Publishing
Features:

The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations

This book is the key to understanding how call centers work. Search and download computer ebooks The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations for free.
Categories: Management science->Dictionaries, Call centers->Dictionaries. Contributors: Madeline Bodin - Author. Format: Paperback. Download The Call Center Dictionary computer ebooks
The language of the call center comes from many fields such as telecommunications, engineering, and computer programming, B marking, customer service and quality assurance terms loom large. The Call Center Dictionary explains them all in a way that is simple enough for a newcomer to grasp, but with enough depth to give insight to an old pro. It's a guide for everyone whose company does business by telephone. It not only tells you what a particular technology is, it tells you how using that technology can improve your relationship with your customers. (Or it warns you about bad techniques that can alienate customers.) It's for every call center manager or supervisor who doesn't always

The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions

Categories: Management science->Dictionaries, Call centers->Dictionaries. Contributors: Madeline Bodin - Author. Format: Paperback

The Call Center Dictionary

author keith dawson author madeline bodin format paperback language english publication year 01 03 2002 subject management business economics industry subject 2 sales marketing title the call center dictionary the complete guide to call center and customer support technology solutions author bodin madeline author publisher cmp books publication date feb 01 2002 pages 227 binding paperback edition 3 rd dimensions 5 75 wx 8 75 hx 0 50 d isbn 1578200954 subject business economics customer service

The Call Center Dictionary Free

The language of the call center comes from many fields such as telecommunications, engineering, and computer programming, B marking, customer service and quality assurance terms loom large. The Call Center Dictionary explains them all in a way that is simple enough for a newcomer to grasp, but with enough depth to give insight to an old pro. It's a guide for everyone whose company does business by telephone. It not only tells you what a particular technology is, it tells you how using that technology can improve your relationship with your customers
) It's for every call center manager or supervisor who doesn't always