Free ICMI's Call Center Management Dictionary

Author: Brad Cleveland
Edition:
Binding: Paperback
ISBN: 0965909352
Publisher: ICMI Press (International Customer Management
Features:

ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals

ICMI's Call Center Management Dictionary is a practical, comprehensive reference for customer contact professionals. Search and download computer ebooks ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals for free.
Softcover book, 147 pages. Published by ICMI Press (International Customer Management (2004). Download ICMI's Call Center Management Dictionary computer ebooks
This essential resource covers a host of subjects, including, but not limited to, measurements, objectives, reporting, analysis, forecasting, planning, monitoring, coaching, quality, performance, improvement, human resources, training, customer behavior, marketing, technologies, budgeting, finance, strategy, industry acronyms, and more! Accurate and easy to use, ICMI's Call Center Management Dictionary is designed to cut through the clutter and confusion in today's terminology, so that you can communicate more effectively, improve customer services and make better decisions that will help build your career. 1072 acron

Icmi'S Call Center Management Dictionary: The Essential Reference For Contact Center Help Desk And Customer Care Professionals

ICMI Press International Customer Management 2003-04-01. Very Good. Ships Out Tomorrow!

Contributors: Brad Cleveland - Author. Format: Paperback

Designed specificially for call center management needs, ICMI's new dictionary is the most complete reference of call center industry terms available today, covering management, technology, processes, quality, finance and strategy. Hundreds of detailed descriptions, plus a complete list of acronyms

ICMI's Call Center Management Dictionary Free

1072 acron