Author: Randy A. Steinberg
Edition:
Binding: Paperback
ISBN: 1412093929
Publisher: Trafford Publishing
Features:
Edition:
Binding: Paperback
ISBN: 1412093929
Publisher: Trafford Publishing
Features:
Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives
How do you measure and report your ITIL processes? Which ITIL metrics matter the most to Senior Executives? Finally, there is a book that shows you how! This is not a theoretical treatise, but a practical guide that shows you the operational metrics to use and how these can be calculated into Key Performance Indicators (KPIs) and Critical Success factors (CSFs) that resonate with Senior Management. Search and download computer ebooks Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives for free.
Measuring Itil Measuring, Reporting and Modeling, ISBN-13: 9781412093927, ISBN-10: 1412093929. Download Measuring ITIL computer ebooks
In this book you will learn about: Defining and building a comprehensive ITIL metrics program; Which metrics are the most important and how to calculate them; Dealing with staff resistance to a metrics program; Tips and suggestions for what to do if inadequate tools and reporting exist; Suggested work plan for how to build your metrics progr
Measuring ITIL by Randy A. Steinberg
Measuring ITIL : Paperback : Trafford Publishing : 9781412093927 : 1412093929 : 30 Aug 2006 : Working with ITIL? Building an IT Service Management program? Learn how to define and build an IT Service Management Metrics Program with ITIL metrics that resonates with senior executives!
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Working with ITIL? Building an IT Service Management program? Learn how to define and build an IT Service Management Metrics Program with ITIL metrics that resonates with senior executives!
Working with ITIL? Building an IT Service Management program? Learn how to define and build an IT Service Management Metrics Program with ITIL metrics that resonates with senior executives!
Measuring ITIL Free
n this book you will learn about: Defining and building a comprehensive ITIL metrics program; Which metrics are the most important and how to calculate them; Dealing with staff resistance to a metrics program; Tips and suggestions for what to do if inadequate tools and reporting exist; Suggested work plan for how to build your metrics progr
