IT Service Management - An Introduction based on ISO 20000 and ITIL V3 (English version)

Author: Van Haren Publishing
Edition: 1ST
Binding: Paperback
ISBN: 908753051X
Publisher: Van Haren Publishing
Features:

IT Service Management - An Introduction based on ISO 20000 and ITIL V3 (English version) (ITSM Library)

In recent years, IT Service Management has developed into a field in its own right. Search and download computer ebooks IT Service Management - An Introduction based on ISO 20000 and ITIL V3 (English version) (ITSM Library) for free.
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Organizations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the needs of the organization are now essential to their survival. This Introduction to IT Service Management, published by itSMF-I, is based on the latest edition of the ITIL books Version 3 and is intended to serve as: A thorough and convenient introduction to the field of IT Service Management and a selection of the V3 core books in the IT Infrastructure Library (ITIL). A guide to the specific processes relating to ITIL V3 and Service Management practices in general.

It Service Management-an Introduction Based on Iso 20000 and Itil V3 (English Version) (Itsm Libra

IT Service Management - An Introduction based on ISO 20000 and ITIL V3 (English version) Free